Refund Policy

30-Day Return Policy

We accept returns within 30 days of receiving your order. To be eligible, boxes must be unfolded and unused, in full unopened bundles as they were shipped to you, with proof of purchase.

Partial returns are fine. Our boxes arrive in bundles, and we know you may open one to check fit before committing. You can return the remaining full, unopened bundles even if one bundle has been opened — we simply can't take back boxes that have been folded, assembled, printed on, or used, because they can't be resold.

How to Start a Return

Email us at support@hotsaucepod.com with your order number and what you'd like to return. Once your return is approved, we will email you a prepaid return shipping label along with instructions. Items returned without prior approval will not be accepted.

Who Pays for Return Shipping

To be clear about how the label works:

• If you are returning for your own reasons — you ordered the wrong size, changed your mind, or no longer need the boxes — we still issue the prepaid label for your convenience, but the cost of that label is deducted from your refund. You are not charged separately; it simply comes out of what we send back to you. We will tell you the label cost before you ship.
• If the return is our fault — we sent the wrong item, the product is defective, or it arrived damaged — return shipping is free and nothing is deducted. You get a full refund or a replacement, your choice.

Restocking Fee on Large Returns

Returns of more than 250 boxes are subject to a 15% restocking fee, deducted from the refund, to cover inspection, re-bundling, and returning inventory to sellable condition. No restocking fee applies to returns caused by our error, to defective product, or to orders of 250 boxes or fewer.

Damages, Defects & Incorrect Items

Please inspect your order on delivery and contact us within 30 days if an item is defective, damaged, or not what you ordered, including photographs where you can. We'll make it right with a replacement or a refund, at your choice, and we cover the shipping both ways.

What does and does not count as a manufacturing defect — including normal variation in corrugated board, scoring, color, and cut position — is described in our Product Terms & Warranty. Shipments damaged in transit to you are handled under our Shipping Policy.

Cancelling an Order That Hasn't Shipped

You can cancel any item that has not yet shipped, at any time, for a full refund of that item — including items on backorder or awaiting a production run. Just email us. See Made-to-Order, Pre-Production & Delayed Items in our Shipping Policy.

Non-Returnable Items

We cannot accept returns on:

• Custom printed or personalized items (see our Custom Printing Policy)
• Boxes that have been folded, assembled, or used
• Sale items or gift cards
• Perishable goods (food, flowers, etc.)
• Hazardous materials (flammables, gases, etc.)

This does not limit your rights where an item is defective or was sent in error.

Marketplace Orders

If you purchased through Amazon or another online marketplace, your return is governed by that marketplace's return policy, not this one, and must be started through your account there. We cannot process a return through this policy for an order we did not sell to you directly.

Exchanges

The quickest way to get what you need is to return your item and place a new order for the correct product.

Refunds

After we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days, less the return label cost and any restocking fee described above. Original outbound shipping is non-refundable except where the return is caused by our error. Please note it may take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@hotsaucepod.com.